SWAT
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Activity overview
Latest activity by SWAT-
SWAT created an article,
How do we prove that the bus went off?
You can provide a snapshot of your boarding pass and be sure that the bus has left the stop. If the bus left before the designated time it is recorded, we will be able to check from our system.
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SWAT created an article,
If we have a personnel change shift, how should we change the transport arrangement?
You will have to do single bookings onto existing stops when the Single Trip Booking window opens and cancel the days that you do not require the service and book onto days that you require the boo...
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SWAT created an article,
Will there be a guaranteed seat since we have submitted this booking so early in advance? What if it comes to the point where we have the pass but insufficient seats? Are we able to board as well?
Once you have accepted the confirmation of your seat during the booking period, you will be guaranteed a seat for the service in next week. There will not be an instance where you have a valid boar...
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SWAT created an article,
I did not do the booking. Can I still board the bus when there are empty seats ?
You will not be able to as a valid booking pass is needed to board the bus even if the bus is completely empty.
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SWAT created an article,
If I make a weekly booking to a fixed stop and one of the days I decide to go to another stop. What should I do?
You will have to do a single trip booking edit when the single trip booking window opens
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SWAT created an article,
What happens when the bus no-show, e.g. driver on MC?
There will be a substitute driver that will pick you up from the assigned location. If for any reason, the bus driver is unable to reach out stop within 10 minutes of the assigned time, an In-App n...
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SWAT created an article,
Will the bus rider wait till all passengers who signed up before leaving? What if one of them happened to not take the bus but forgot to cancel the ride, will this result in longer traveling time?
The bus will leave on time based on the timing on the boarding pass, once the time has passed, the bus will leave the stop even if not all passengers have boarded the bus. This will not affect the ...
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SWAT created an article,
Do you have a web client for people who may not have access to their phone?
No, please advise them to use their friend’s or family’s phones to make a booking. On ride day the driver will manually board them.
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SWAT created an article,
What happens if there is no availability?
You will not be able to see the stop in app, however other stops will still be available for booking.
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SWAT created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...